SECTION 1: OVERVIEW
Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible visiting our Website and ordering our food products.
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
We collect personal information you manually provide us, including, but not limited to:
- Your first and last name
- Mailing address
- Email address
- Telephone number
- Meal preferences
- Taste preferences
- Dietary lifestyle
You do not have to provide us with any personal information to visit our Website, although we automatically collect certain information about your web browser or mobile device, as discussed below. If you choose to withhold requested information, you may not be able to order our Products.
When you use or browse our Website, we collect information that is automatically sent to us by your web browser or mobile device. This information typically includes your user IP address, browser type, domain name, and other statistical data involving the use of our Website.
The information we receive may depend on your browser or device settings. This information is used to help us understand who uses our Website and to improve and market our Website and Products in general. We may also supplement the personal information we collect with information from other sources to assist us in evaluating and improving our Website and Products, to determine your preferences so that we can tailor our Website and Products to your needs, and to study nutritional, behavioral, and fitness questions in general.
WHERE & WHEN IS PERSONAL INFORMATION COLLECTED?
We collect personal information (from you in different manners and at different places and times on our Website, such as when you register to visit a certain page on our Website or order Products. The following is a description of the areas and/or manners in which we primarily collect information about you.
Becoming a Registered User. In order to use our Website for purchasing our Products, you must first complete certain steps to become a registered user. During these steps, you may be required to provide us with personal information. This information is used to help us understand who uses our Website, to improve our Website, to monitor and improve our online ordering process, and to contact users with regards to their use of our Website and the purchase of our Products. We encourage you to provide demographic information so that we can provide a more personalized experience on our Website.
Cookies and Action Tags. We also collect personal information passively using “cookies” and “action tags”. “Cookies” are small text files that are placed on your computer or mobile device in order to identify
(i) your Web browser
(ii) the activities of your computer on our Website, and
(iii) your activity in connection with our advertisements and other marketing and promotional efforts.
Log Files. We also collect personal information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other statistical data involving the use of our Website. This information may be used to analyze trends, to administer the Website, to monitor our Website’s use, and to gather general demographic information. We may link this information to personal information for these and other purposes such as personalizing your experience on our Website.
UNDERAGE DATA COLLECTION
We are committed to protecting the privacy of children. Our Website and Products are not designed for or directed to children under the age of 13. We do not collect personal information from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children’s exploration of the Internet and to teach their children about protecting their personal information while online.
In general, we use the information collected to help us understand who uses our Website, how our Website is used, who orders our Products, the volume of Product orders, how to improve our Products, and how to personalize your experience. If you become a registered user of our Website, we may use your information to send you a welcoming email that may confirm your username.
If you “opt-in” (for example, if you check a box, or if the box is pre-checked, you do not opt out by unchecking the box) we may send you electronic newsletters, contact you about our Products, provide you with news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important service announcements and updates regarding our Website or Products. If you are a registered user, we may use the information to contact you about your account. You will not be able to opt-out of these service announcements and updates as they contain important information relevant to your use of our Website or with non-promotional information about our Products. If you do not wish to receive these service announcements, you may cancel your account with us. We may also use the information gathered on our Website and Products ordered by you to perform statistical analysis of user behavior; to analyze and evaluate issues relating to nutrition, behavior and fitness; or to evaluate and improve our Products. We may link some of this information to personal information for internal purposes only.
SECTION 5: THIRD PARTY
Legal Requirements and Business Transfers. We may disclose your personal information
(i) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal processes.
(iii) to protect the safety and security of our users, our Website, or the general public.
(iv) in the event that we are subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.
Third Parties Generally. We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the registered users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include our webmaster, potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers, and other similar parties.
SECTION 6: THIRD-PARTY WEBSITE LINKS
SECTION 6: YOUR DATA IS
SAFE & SECURE
SECTION 7: DATA PREFERENCES
You can always contact us in order to:
(i) update or correct your personal information.
(ii) change your preferences with respect to communications and other information you receive from us.
(iii) delete the personal information maintained about you on our systems, by logging onto our web site by using your user name and password.
You cannot opt out of transactional emails related to your membership/registration with our Website. However, you can opt out of promotional emails we send you. If you wish to stop receiving promotional emails, simply select “unsubscribe” located at the bottom of each communication.
Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if you wish. Please note that by disabling or deleting cookies, you may not be able to access the full functionality of our Site. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you previously set.
DO NOT TRACK
Because there currently is not an industry or legal standard for recognizing or honoring Do Not Track (“DNT”) signals, we do not respond to them at this time.
Our Website is hosted and operated in the United States. However, we and our service providers may store information about individuals in the United States, or we may transfer it to, and store it within, other countries.
Visitors from jurisdictions outside the United States visit us at their own choice and risk.
If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access our Website may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction.
SECTION 9: CONTACT US
TERMS & CONDITIONS
SECTION 1: USE & SALE
By using our Website, you agree to these Terms and Conditions of Use (“Terms & Conditions”). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website and, if applicable, you should arrange to cancel your registered user account.
SECTION 2: GENERAL
By using this Website, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to do any one or more of the following with or without prior notice to you:
(a) Deactivate your password
(b) Terminate your user account
(c) Delete any and all information in your user account
(d) Restrict or block your access to the Website.
Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Website. | From time to time, we may supplement these Terms & Conditions with additional terms and conditions (“Additional Terms”). You understand and agree that Additional Terms are automatically incorporated by reference into these Terms & Conditions.
Use of the Website is only available to users who are 18 years of age or older and reside in the United States, or its possessions AND territories. SunCoast Meal Prep makes NO claims that the Website OR ANY of its content is accessible from outside the United States. Should you access our Website outside of the United States, you do so on your own initiative and are responsible for compliance with local laws.
SECTION 3: CONTENT RESTRICTIONS
You acknowledge that this Website contains, or may contain in the future, information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. | All Content is copyrighted under the United States copyright laws (and, if applicable, similar foreign laws).
SunCoast Meal Prep is trademarked owned by SunCoast Meal Prep LLC. SunCoast Meal Prep reserves all rights in these trademarks and any other trademarks or intellectual property owned by SunCoast Meal Prep. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, you do not obtain any ownership interest in the Content. You may download the Content for personal use only. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.
SECTION 4: REGISTERED USERS
There is no cost to becoming a registered user of our Website. You do not have to become a registered user to use this Website. However, you must be a registered user to order our food products (“Products”). From time to time, areas of the Website may be restricted for use by registered users only. You must register in accordance with instructions that you will find on this Website. | If you elect to become a registered user of our Website, you agree to provide us with true, accurate and complete information about yourself (“Registered User Data”), and to maintain and promptly update the Registered User Data and any other information you provide to us, to keep it accurate. Without limiting any other provision of these Terms & Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and refuse any and all current or future use of our Website (or any portion thereof). You agree not to assign, transfer or sublicense your rights as a registered user of this Website. You further agree not to register for more than one account or create a false or misleading identity on this Website. You may create an account on behalf of a family member or significant other who otherwise would not be able to register an account and manage it themselves.
SECTION 5: PRIVACY
SECTION 6: LINKS
These Terms & Conditions apply only to this Website, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website’s administrator or webmaster.
SECTION 7: USER SECURITY
If you are a registered user of this Website, you are responsible for
(a) Maintaining the confidentiality of your password.
(b) Maintaining the confidentiality of your user account information.
(c) Any and all activities which occur under your user account.
You agree to notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s password.
SECTION 8: HEALTH DISCLAIMER
This Website does not provide weight loss management or advice. SunCoast Meal Prep is not a medical organization and our staff cannot give you medical advice or diagnosis. Nothing contained in this Website should be construed as such advice or diagnosis.
You are urged and advised to seek the advice of a physician before beginning any weight loss effort or regimen. This Website is intended for use only by healthy adult individuals. The Website is not intended for use by minors, pregnant women, or individuals with any type of health condition.
SunCoast Meal Prep does not provide medical advice. The contents of SunCoast Meal Prep websites, such as text, graphics, interactive tools, images and other material contained on the site (“content”) are for informational purposes only. The content or any nutritional advice received is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. All nutritional advice provided by SunCoast Meal Prep is for educational purposes only. All nutritional advice should be taken at the discretion and risk of the customer/visitor. Reliance on any information provided on SunCoast Meal Prep websites, including information posted by other visitors to the sites, is solely at your own risk. Nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science and sports science.
The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers.
SECTION 10: PRICING POLICY
We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on the Website are in U.S. dollars.
SECTION 11: FOOD SUBSTITUTION POLICY
Although SunCoast Meal Prep takes every reasonable measure to obtain sufficient inventory to fill your order, availability of product(s) may change without notice. SunCoast Meal Prep is not responsible for unavailability of product due to popular demand or discontinuation.
SunCoast Meal Prep reserves the right to substitute an unavailable product with a similar product. When making substitutions, SunCoast Meal Prep will attempt to meet the requirements of your particular SunCoast Meal Prep meal plan. Substituted food items may contain different ingredients and allergens than those in items originally ordered. If you have any food allergies or if you are otherwise concerned about any particular ingredients, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content prior to consumption of any of SunCoast Meal Prep’s food products.
SECTION 12: CROSS CONTAMINATION RISK
Please Note: SunCoast Meal Prep’s food items may contain or may have been manufactured in a facility that also processes dairy, eggs, fish, shellfish, soy or tree nuts.
SECTION 13: PRODUCT DISPLAY
We have made every effort to accurately display the Products featured on the Website. However, the colors we use and the capabilities of your computer monitor may affect the colors visible on your screen. As such, we cannot guarantee that your monitor’s display will be accurate.
CREDIT CARD SECURITY
PLEASE NOTE THAT NORMAL E-MAIL (SUCH AS USING “CONTACT US” OR YOUR HOME E-MAIL) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.
SECTION 15: PAYMENT
SunCoast Meal Prep currently accepts Visa, MasterCard, Discover and American Express for all orders. Payment for Products ordered will be processed at the time of placing such order. You agree to pay promptly all charges to your account (which includes items purchased and applicable taxes) for any order placed by you or anyone who you allow to use your customer identification number or password, including members of your family, friends or any other person. For your order to be accepted, your method of payment shall be validated and must have enough available funds required for the transaction. Upon approval, the order will be accepted for shipping and delivery. SunCoast Meal Prep reserves the right to establish a spending limit for your account. Your right to order Products is also subject to limits established by your payment card issuer.
SECTION 16: REFUND POLICY
If you are dissatisfied with a meal, meal ingredient or a meal’s appearance on arrival, please contact us at [email protected] Meal Prep.com and our customer service agents will research the incident, and at their discretion, may offer credit in the form of SunCoast Meal Prep Bucks to the customer account. We may require photographic documentation of any meal with which you are dissatisfied before we issue a credit. Meals that did not meet your taste expectations are covered by a money-back guarantee of up to 100%.
Guarantee applies to your first order only. Refund requests in accordance with this guarantee must be made by phone or email within 7 days of delivery. Meals that arrive unfit can be credited to the account for use in a future order. We value photos of any improper food arrival to continue improving our packaging. A customer service agent may request photographs be sent to accompany the reported complaint. We encourage all customers to remove meals immediately from their box and place in the refrigerator, inspecting containers as they are transferred.
Meals delayed by our third-party courier must be communicated with our team in urgency so we may try to resolve this issue. Credit on orders that did not arrive due to courier or SunCoast Meal Prep fault will be given in the form of SunCoast Meal Prep Bucks to the customer account.SunCoast Meal Prep is not liable for packages undelivered due to incorrect addresses submitted by the customer. Orders may be modified at any time until the weekly cutoff of Wednesday at 11:59 pm CST via our website or by contacting us at [email protected] Meal Prep.com. We are unable to modify or cancel orders once the cutoff has passed as ingredients have been ordered.
SECTION 17: OVERVIEW
For your convenience, SunCoast Meal Prep offers subscription services whereby you select a set of meals and a delivery date of your choosing and SunCoast Meal Prep sends those meals to the location you have selected on a weekly basis.
SECTION 18: BILLING
For subscription customers SunCoast Meal Prep will bill the credit card on file on Thursday prior to delivery date. By subscribing to our service you are agreeing to pay recurring periodic subscriptions for an indefinite period of time until cancelled by you or us. You will not receive any advance notice of this payment but you will receive post-payment confirmation by email. It is your responsibility to maintain current, valid payment information with SunCoast Meal Prep. If your automatic recurring payment is declined, you will be contacted by phone or email. If we cannot contact you we cannot guarantee that your meals will be shipped.
SECTION 19: ORDER CANCELLATION
Subscription customers have the ability to select, change, pause, or cancel a meal delivery any time prior to the weekly cut-off time on Wednesdays at 11:59pm Central. Orders cannot be modified or cancelled after the cut-off time. Unless notified by the subscriber prior to the cut-off, SunCoast Meal Prep will prepare and ship the meals selected in accordance with subscription terms and bill the credit card on file in accordance with our normal billing procedures. Order cancellations must be submitted prior to the cut-off time to take effect for the next week’s delivery. Please contact oue team with urgent/immediate needs.
WHEN YOU REGISTER FOR A SUBSCRIPTION (AND EACH TIME YOU CHANGE YOUR PLAN), YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT SunCoast Meal Prep (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A WEEKLY BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AN INDEFINITE PERIOD OF TIME UNTIL CANCELLED BY YOU OR US. THE AMOUNT YOU ARE CHARGED AND THE NUMBER OF MEALS YOU RECEIVE EACH WEEK MAY VARY DEPENDING ON THE PREFERENCES YOU SELECT. YOU ACKNOWLEDGE AND AGREE THAT SUNCOAST MEAL PREP WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.
The entire contents of the Website are copyrighted as a collective work under the laws of the United States and other copyright laws. SunCoast Meal Prep holds the copyright in the collective work. The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by SunCoast Meal Prep or its affiliates, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
These Terms and Conditions permit you access to the Website for your personal, non-commercial use only. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of the Website solely for your own non-commercial use or any other expressly permitted use (e.g., in the case of electronic coupons, etc.). You may not otherwise reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. You may not
(i) modify copies of any materials from the Website
(ii) use any illustrations, photographs video or audio sequences or any graphics separately from the accompanying text
(iii) delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website.
You may not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by SunCoast Meal Prep. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark and other laws.